Trans Arabian Lufthansa City Center operates an online website. As a fully licensed IATA BSP Travel Agency we are bound to fully comply with conditions as set by IATA. Please note that as a Travel Agency we provide bookings to our customers on behalf of the airlines, hotels, car rental companies and other third parties. We will always endeavour to contract only with reputable partners. However we are not the company providing the final service to our customers and as such cannot influence the service provider directly.
2. Contract Contents
The binding contract comes in existence as soon as the person making the booking presses the button "confirm booking". This consists a legally binding between Trans Arabian Lufthansa City Center and the person making the booking to provide a service or services with a third party service provider. Enforcing /Providing the service as booked is not the duty of Trans Arabian Lufthansa City Center. By contractually agreeing to the booking the person making the booking confirms that he/she is of legal age and legally entitled to enter into contracts. For this booking, the person making the booking is bound to the booking for 72 hours. Within this timeframe Trans Arabian Lufthansa City Center will accept this booking or will enter into contact with the booking person. As acceptance of this booking will be the receipt of our company. With payment by credit card the acceptance of the contract will be considered the charge to the credit cardholder/traveler/participant of his credit card account for payment or partial payment. The booking will be considered finalized as soon as all travel documents have been remitted to the client.
We inform you that with the booking confirmation you receive a full summary of services selected and prices by email.
RESPONSIBILITIES OF TRANS ARABIAN TRAVEL LUFTHANSA CITY CENTER
The contractual responsibility of Trans Arabian Lufthansa City Center is to efficiently provide the bookings of products and services as booked. The actual service as such is not the responsibility of Trans Arabian Lufthansa City Center. Trans Arabian Lufthansa City Center acts on account of and on behalf of the service provider. The prices and conditions are set in accordance as contractually agreed between Sample Travel Lufthansa City Center and the service providers.
For further information about the products and services and conditions offered by the service providers please feel free to check the bookings conditions as mentioned on their websites as indicated.
RESPONSIBILITIES OF THE CLIENT
a) Every booking made by the client on the Trans Arabian Lufthansa City Center website is construed to be an offer to contract a service with a third party service provider as booked by the client.
b) The person making the booking must verify the booking confirmation/cash receipt/ credit card receipt as to being correct and must inform Trans Arabian Lufthansa City Center within 48hours of any incorrect items. Notification of errors received too late for example modifications do not allow client to withdraw from the contract.
c) Please contact us immediately when you as the traveler have not received your confirmations /documentation at least 5 days prior to departure. In this case we will, if payment has been made, arrange for the documents to be available for you at the airport (there is an additional cost for this).
Should you fail to inform us and you cannot proceed with your travel arrangements (due to missing documentation) then this will be considered as a cancellation requiring payment (reduced reimburse- ment of expenses, if any). With airline tickets we recommend the client to select Electronic ticket option, since no responsibility will be taken by TransArabian Lufthansa City Center in case of delays in the mail or courier service-meaning that the full extra cost of possibly making new tickets will be the client's own responsibility.
4. Fulfillment center of Lufthansa City Center
Trans Arabian Lufthansa City Center provides the travel services (flights,Rental Cars, Packages, Insurance etc) on behalf of its clients through third party contracts as follows:
All tickets are issued directly by Trans Arabian Lufthansa City Center with its office in Dubai, UAE. We provide full service as related to on and off line airline ticket bookings, flight changes, cancellations, re-routings, award tickets and ticket upgrades.
An exception is for the low cost carriers where the bookings will be made directly with the low cost carriers.
Should you require any further assistance please contact us at -
TEL: +9714 3350777 - Sunday to Thursday : 8.30 AM to 6 PM and Saturday : 9AM to 5PM
After office hours or in case of an emergency please contact our 24 Hours : 0097150 55941241
5. LIABILITY of Lufthansa City Center as an agent
a)The Lufthansa City Center makes the necessary efforts to ensure that the information provided on this website are correct. Lufthansa City Center does not guarantee that this information is without error. De publicized information of this website, Software and Services may contain inaccuracies or spelling mistakes. The information provided here is subject to frequent changes and updates.
b) All liability of the Lufthansa City Center and /or its suppliers of this website is limited to gross negligence.
c) Details about the services provided or negotiated tourism offers are fully dependent of the information provided by the suppliers. These do not constitute a liability from the Lufthansa City Center towards the client.
d) The liability of the Lufthansa City Center for the services provided are limited to the efficient provision of the services in the framework of a cautious trader, not to the accuracy, completeness, correctness of the information and timeliness thereof and the provision of services by the third party.
6. Deviations and Changes
a) Deviations and changes from individual travel arrangements are only enforceable if after contract agreement
b) Last minute changes of flight times, destination as well as the change of aircraft and airline companies are expressly allowed.
c) Changes and variations of travel offers are only subject to claims after an agreement was made, not against the organizer handling in good faith and these changes do not materially impact the overall package offered.
7. Re-bookings and Cancellations
a) The possibility of rebooking, cancellation of a booking or name change, as well as the conditions and costs of passenger changes are only dealt with in accordance with the supplier’s conditions and cannot be influenced by Trans Arabian Lufthansa City Center.
b) For making the changes as mentioned under 7a) Trans Arabian Lufthansa City Center will charge a service fee for all tickets issued..
c) Regarding rebooking and cancellation fees- these are exclusively dictated by the third party contracts with suppliers.
d) Information about cancellation fees and rebooking fees are available on the website where applicable. (see point Nr 4).
Since a travel insurance is not automatically included in the packages we strongly recommend you to include such insurance when booking a package.
8. Acts of God or force majeur
TransArabian Lufthansa City Center will not be liable for this contract in case of the following of the following . This includes demonstrations, war, inner unrest, airline hijackings, acts of terrorism, fire, flooding, loss of power, accidents, storm, strikes, work stoppages or other actions taken to interrupt the services of Lufthansa City Center or its suppliers.
In order to assist the passenger at all times about changes in their travel arrangements our office is open Sunday to Thursday : 8.30 AM to 6 PM and Saturday : 9AM to 5PM throughout the year. Our staff will always be able to assist you with the latest information.
9. Contract Termination by Lufthansa City Center or the supplier
TransArabian Lufthansa City Center and the supplier have the right to cancel the booking or parts of the booking, reservation in the following cases:
- the client is not credit worthy
- the client’s credit card payments have been refused by the credit card companies
- it is indicated that the person making the booking is not legally entitled to enter into a contract (or not of legal age )
10. Price- and Changes of Services
a) Based on conditions beyond the control of TransArabian Lufthansa City Center price and conditions may be changed by the suppliers which will entitle Trans Arabian Lufthansa City Center to an adjustment. For instance exchange fluctuations, fuel surcharges, insurance surcharges, airport taxes & Fare revisions by the Airline.
b) Changes of price and conditions are part of the general conditions of the suppliers.
11. Service Fees
Since ow cost carriers as well as a growing number of airlines do not provide travel agent commissions anymore, TransArabian Lufthansa City Center will as well as other suppliers will charge a service fee. This amount will be included in the final price but can be mentioned separately on the invoice, when applicable.
12. Passport, Visa, Customs and health regulations
Every passenger is responsible to ensure that he/she is holding valid travel documents in order that the trip can proceed without fail. This includes visas for all destinations and health requirements. Passengers to Check on their Travel Documents and Visa Requirements Prior to entering a contract or Issuing Travel Documents from Trans Arabian Lufthansa City Center. Unless requested Trans Arabian Lufthansa City Center is not Obligated to update on Passport or Visa requirements. A Separate service fee is applicable for any additional Advisory Services.
A cancellation of the booked trip by the passenger is permitted / A traveler may withdraw from the commitment engaged with TransArabian Lufthansa City Center or a Third party by the person him/herself. In case the passenger decides to cancel a trip, then there may be financial consequences. Travel Documents may be subject to cancellation charges as instructed by the Airline, Supplier or Vendor. In Certain cases these documents may be fully non-refundable if stated by the issuing Vendor / Airline.
14. Changes in the general Conditions
The Lufthansa City Center is entitled to change or add to the general conditions with regards to this website with effect on future bookings at all times without having to notify the traveler. On the website however the latest version of the general conditions will be stated before the changes are made and with regards to further use of the website, the person booking agrees to the possible changes in the conditions.
15. Salvatorian Clause
Should one of the existing preconditions be impractical or impossible to fulfill then this will not affect the overall validity of this contract.
16. Online Booking Engine:
a)Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
b)nited Arab of Emirates is our country of domicile.
c)Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
d)If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
e)The cardholder must retain a copy of transaction records and Merchant policies and rules.
17. Method of Payment:
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
18.Refund & Cancellation Policy:
Refunds will be done only through the Original Mode of Payment.
www.lcc-transarabian.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple bookings/transactions may result in multiple postings to the cardholder’s monthly statement.